Terms and Conditions

I. Basic provision

These general terms and conditions (hereinafter referred to as "terms and conditions") are in accordance with the provisions of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), Act No. 250/2007 Coll., the Consumer Protection Act, and Act No. 372/1990 Coll., the Slovak National Council Act, as amended. on offences, as amended (hereinafter referred to as the "Consumer Protection Act"), Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Selling Contract or a Contract Concluded Outside the Seller's Premises and on Amendments and Additions to Certain Acts (hereinafter referred to as the "Act on Consumer Protection in Distance Selling")

LenCa s.r.o.

ID: 56801521

VAT NUMBER: 2122447525

with registered office at Hlavná 21/55, Kamenná Poruba 013 14

registered in the Commercial Register of the District Court of Žilina, section s.r.o,, insert no. 86974/L

contact details:

Email: info@butterflywings.sk

Phone: +421 910 799 910

Web: www.butterflywings.sk

(hereinafter referred to as the "Seller")

These terms and conditions govern the mutual rights and obligations between the Seller and the individual who enters into a purchase contract (hereinafter referred to as the "Buyer") through the web interface located on the website available at www.butterflywings.sk (hereinafter referred to as the "Online Store").
The provisions of the terms and conditions are an integral part of the purchase contract. Different arrangements in the purchase contract take precedence over the provisions of these terms and conditions.
These terms and conditions and the purchase contract are concluded in Slovak language.

II. Information on goods and prices

Information about the goods, including the prices of the individual goods and their main features are listed for each item in the catalogue of the online store. The prices of the goods are final, all related fees and costs for returning the goods if these goods by their nature cannot be returned by post. The prices of the goods remain valid for the period of time they are displayed in the online shop.
All presentations of the goods placed in the catalogue of the online store are of an informative nature and the seller is not obliged to enter into a contract of sale with regard to these goods.
Information on the costs associated with the packaging and delivery of goods is published in the online shop. The information on the costs associated with the packaging and delivery of the goods listed in the online store is valid only if the goods are delivered within the territory of the Slovak Republic.
Any discounts on the purchase price of the goods cannot be combined with each other, unless otherwise agreed between the Seller and the Buyer.

III. Order and conclusion of the purchase contract

Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.
The buyer orders the goods in the following ways:

via your customer account, after prior registration in the online shop,
by filling in the order form without registration.

When placing an order, the buyer chooses the goods, the number of pieces of goods, the method of payment and delivery.
Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer sends the order to the Seller by clicking on the SUBMIT ORDER WITH PAYMENT OBLIGATION button. The information provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's acknowledgement that he/she has read these terms and conditions.
Upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation is automatic and is not considered to be the conclusion of a contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded only after the seller has received the order. Notification of receipt of the order is delivered to the buyer's email address. / Immediately upon receipt of the order, the Seller sends the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation shall be deemed to be the conclusion of the contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded by the confirmation of the order by the Seller to the Buyer's email address.
In the event that any of the requirements stated in the order cannot be fulfilled, the Seller will send an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal for a purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance of this offer to the Seller at its email address specified in these Terms and Conditions.
All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer has received notification of acceptance

orders by the seller. The Buyer may cancel the order by calling the telephone number or email of the Seller specified in these Terms and Conditions.

In the event of an obvious technical error on the part of the Seller in the indication of the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this completely obviously erroneous price even if the Buyer has been sent an automatic confirmation of receipt of the order according to these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new draft purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt by the Buyer to the Seller's email address.

IV. Basic provision

Based on the buyer's registration made in the online shop, the buyer can access his customer account. From his/her customer account, the Buyer can order goods. The Buyer can also order goods without registration.
When registering for a customer account and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account with any changes. The data provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.
Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller shall not be liable for any misuse of the customer account by third parties.
The buyer is not entitled to allow third parties to use the customer account.
The Seller may terminate the user account, in particular if the Buyer does not use his/her user account for a longer period of time or if the Buyer breaches his/her obligations under the Purchase Agreement or these Terms and Conditions.
The Buyer acknowledges that the user account may not be available continuously, in particular with regard to necessary maintenance of the Seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties

V. Payment terms and delivery of goods

The price of the goods and any costs associated with the delivery of the goods under the contract of sale can be paid by the buyer in the following ways: - cashless transfer to the seller's bank account with iban: SK53 1100 0000 0029 4020 3798 held at Tatra Banka, a.s.,

- cashless by credit card,
- transfer to account SK53 1100 0000 0029 4020 3798

Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with the delivery of the goods.
In the case of payment through a payment gateway, the Buyer shall follow the instructions of the relevant electronic payment provider.
In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.
The Seller shall not require any deposit or other similar payment from the Buyer in advance. Payment of the purchase price before shipment of the goods is not a deposit.
According to the Act on sales records, the seller is obliged to issue a receipt/invoice to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in case of technical failure, then no later than 48 hours
The goods are delivered to the buyer:

to the address specified by the buyer in the order - via the dispatch office to the address of the dispatch office specified by the buyer,
by personal collection at the seller's premises

The choice of delivery method is made during the ordering process.
The cost of delivery of the goods depending on the method of shipment and receipt of the goods is specified in the Buyer's order and in the Seller's order confirmation. In the event that the method of delivery is agreed on the basis of a special request by the Buyer, the Buyer shall bear the risk and any additional costs associated with this method of delivery.
If the Seller is obliged under the contract of sale to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. In the event that, for reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects immediately notify the carrier. In the event of any damage to the packaging indicating tampering, the Buyer may not accept the shipment from the carrier.
The Seller shall issue a tax document - invoice to the Buyer. The tax document is sent to the buyer's email address.
The buyer acquires the ownership right to the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods passes to

the buyer at the moment of acceptance of the goods or at the moment when the buyer was obliged to accept the goods but failed to do so in breach of the contract of sale.

VI. Withdrawal from the contract

A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
If the purchase contract is concluded remotely (via an online shop) or outside the Seller's premises, and at the same time if the Seller has provided the Buyer with timely and proper information about the right to withdraw from the purchase contract, the conditions, time limit and procedure for exercising the right to withdraw from the purchase contract, including the form for withdrawal from the purchase contract (in accordance with the provisions of § 3 par. 1(h) of the Act on Consumer Protection in Distance Selling) and provided that the statutory requirements are met, the buyer has the right to withdraw from the purchase contract without giving any reason and without any penalty under the Act on Consumer Protection in Distance Selling.
The withdrawal period is 14 days

the moment of acceptance of the goods that were delivered last, if the subject of the purchase contract is ordered goods that are delivered separately
at the time of acceptance of the last part or the last piece, if the subject of the contract of sale is several types of goods or the delivery of several parts,
at the time of acceptance of the first goods delivered, if the subject of the contract of sale is goods that are delivered during a specified period.

The Buyer acknowledges that in accordance with the provisions of § 7 (6) of the Act on Consumer Protection in Distance Selling, the Buyer may not withdraw from the contract of sale, among other things:

the provision of the service, if the provision of the service has been started with the express consent of the consumer and the consumer has declared that he has been duly informed that by expressing such consent he loses the right to withdraw from the contract once the service has been fully provided, and if the service has been fully provided,
the sale of goods or the provision of services, the price of which depends on price movements in the financial market which are beyond the seller's control and which may occur during the withdrawal period,
the sale of goods made to the consumer's specific requirements, made-to-measure goods or goods designed specifically for a single consumer,
the sale of goods which are subject to rapid deterioration or perishability,
the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,
the sale of goods which, because of their nature, may be inextricably mixed with other goods after delivery,
the sale of alcoholic beverages, the price of which has been agreed at the time of conclusion of the contract, with delivery to take place at the earliest after 30
days and their price depends on price movements in the market that are beyond the seller's control,
the performance of urgent repairs or maintenance expressly requested by the consumer from the seller; this does not apply to service contracts and contracts for the sale of goods other than spare parts necessary for the performance of repairs or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not order the services or goods in advance,
the sale of sound recordings, visual recordings, phonograms, books or computer software sold in protective packaging, if the consumer has unwrapped the packaging,
sale of periodicals, except for sales under subscription agreements and sales of books not supplied in protective packaging,
the provision of accommodation services for purposes other than accommodation, the transport of goods, the hiring of cars, the provision of catering services or the provision of services related to leisure activities and under which the seller undertakes to provide these services at the agreed time or within the agreed period,
the provision of electronic content otherwise than on a tangible medium, where the provision of the electronic content has been initiated with the express consent of the consumer and the consumer has declared that he has been duly informed that he loses the right of withdrawal by expressing that consent.

In order to comply with the deadline for withdrawal from the purchase contract, the buyer must send any unambiguous statement expressing his will to withdraw from the purchase contract within the time limit specified in paragraph 3 of Article VI of these terms and conditions. 6. To withdraw from the Purchase Contract, the Buyer may use the sample withdrawal form provided by the Seller. The Buyer shall send the withdrawal from the Purchase Contract to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.
The buyer who has withdrawn from the contract of sale is obliged to return the goods to the seller within 14 days of withdrawal from the contract of sale to the seller. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by post due to their nature.
If the Buyer withdraws from the Purchase Contract, the Seller shall immediately, but no later than 14 days after the withdrawal from the Purchase Contract, return to the Buyer all monies, including delivery costs, received from the Buyer in the same manner. The Seller shall only reimburse the Buyer in any other way if the Buyer agrees to this and if no further costs are incurred.
If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.
If the buyer withdraws from the contract of sale, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he has sent the goods to the seller.
The goods must be returned by the buyer to the seller undamaged, unworn and unsoiled and, if possible, in the original packaging. The Seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.
The Seller shall be entitled to withdraw from the Purchase Contract due to the sale of stock, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer via the email address provided in the order and shall refund all monies, including delivery costs, received from the Buyer under the contract in the same manner or in the manner specified by the Buyer, as the case may be, within 14 days of the notice of withdrawal from the purchase contract.

VII. Rights from defective performance

The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:

the goods have the characteristics agreed between the parties and, in the absence of an agreement, have such characteristics as the seller or the manufacturer described or the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,
the goods are fit for the purpose for which the seller states they are to be used or for which goods of the same kind are commonly used,
the goods correspond in quality or workmanship to the agreed sample or pattern, if the quality or workmanship has been determined according to the agreed sample or pattern,
the goods in the appropriate quantity, measure or weight; and
the goods comply with legal requirements.

The seller shall have obligations from defective performance at least to the extent that the manufacturer's obligations from defective performance continue. The buyer is otherwise entitled to assert a right under a defect that occurs in the consumer goods within twenty-four months of receipt.
If the goods sold, their packaging, the instructions accompanying the goods or the advertisement state the period of time for which the goods may be used, in accordance with other legislation, the provisions on the guarantee of quality shall apply. By guaranteeing quality, the seller undertakes that the goods will be fit for their usual purpose or retain their usual characteristics for a specified period of time. If the buyer has rightfully accused the seller of a defect in the goods, neither the period for exercising rights under the defective performance nor the warranty period shall run for the period during which the buyer cannot use the defective goods.
The provisions referred to in the preceding paragraph of the terms and conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to a defect corresponding to the degree of use or to a defect in used goods.

the wear and tear that the goods had when received by the buyer, or if this results from the nature of the goods. The buyer is not entitled to the right of defective performance if the buyer knew that the goods were defective before taking delivery of the goods or if the buyer himself caused the defect.

In the event of a defect, the Buyer may submit a claim to the Seller and demand:

exchange for new goods,
withdraw from the contract.

The buyer has the right to withdraw from the contract,

if the goods have a material defect,
if he cannot use the item properly because of the recurrence of the defect or defects after repair,
for a larger number of defects in the goods.

A material breach of a contract of sale is one of which the breaching party knew or should have known at the time of the conclusion of the contract that the other party would not have concluded the contract if it had foreseen the breach.
In the case of a defect that constitutes an insubstantial breach of contract (regardless of whether the defect is remediable or irremediable), the buyer is entitled to the removal of the defect or a reasonable discount on the purchase price.
If the case of a repairable defect after repair has occurred repeatedly (usually the third claim for the same defect or the fourth for a different defect) or the goods have a greater number of defects (usually at least three defects at the same time), the buyer has the right to make a claim for a discount on the purchase price, replacement of the goods or withdrawal from the contract.
When making a claim, the Buyer is obliged to notify the Seller of the right he has chosen. A change of choice without the Seller's consent is only possible if the Buyer has demanded the repair of a defect that proves to be irremediable. Does not elect If the buyer does not elect his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.
If repair or replacement of the goods is not possible, the buyer may demand a full refund of the purchase price upon withdrawal from the contract.
If the Seller proves that the Buyer knew about the defect of the goods or caused it himself, the Seller is not obliged to satisfy the Buyer's claim.
The buyer cannot claim the discounted goods for the reason for which the goods are discounted.
The Seller is obliged to accept the claim in any establishment where the acceptance of the claim is possible, possibly also in the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the complaint and what method of handling the complaint the Buyer requires, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the complaint.
The Seller or his authorized employee shall decide on the complaint immediately, in complex cases within three working days. This time limit does not include

a period of time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be dealt with immediately, no later than 30 days from the date of the complaint, unless the Seller agrees with the Buyer on a longer period of time. Missing this deadline shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the Buyer's expression of intent (exercise of the right of defective performance) to the Seller shall be deemed to be the moment when the claim is asserted.

The Seller shall inform the Buyer in writing of the outcome of the complaint.
The right of defective performance does not belong to the buyer if the buyer knew before taking over the thing that the thing has a defect or if the buyer himself caused the defect.
In the event of a legitimate complaint, the buyer is entitled to compensation for reasonable costs incurred in connection with the claim. This right may be asserted by the buyer with the seller within one month after the expiry of the warranty period, otherwise it may not be recognised by the court.
Other rights and obligations of the parties related to the Seller's liability for defects shall be regulated by the Seller's Complaints Regulations.

VIII. Delivery

The Parties may deliver all written correspondence to each other by electronic mail.
The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.

IX. Personal data

Any information you provide when working with us is confidential and will be treated as such. Unless you give us your written consent, we will not use information about you in any way other than for the purpose of performing under the contract, except for the email address to which you may be sent commercial communications, as this is permitted by law, unless you refuse it. These communications may only relate to similar or related goods and can be unsubscribed from at any time by simple means (sending a letter, email or clicking on a link in a commercial communication). The email address will be kept for this purpose for a period of 3 years from the conclusion of the last contract between the parties.

IX. Out-of-Court Dispute Resolution

The Slovak Trade Inspection Authority, P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava, internet address: https://www.soi.sk/sk, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer under the Purchase Contract.
The European Consumer Centre Slovak Republic, with registered office at Mlynské nivy 44/A 827 15, Bratislava 212 Slovak Republic, internet address: http://www.evropskyspotrebitel.sk is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and supplementing Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade licensing authority. The Slovak Trade Inspection Authority supervises compliance with the Consumer Protection Act and the Act on Consumer Protection in Distance Selling, among other things, within the defined scope.

XI. WARRANTY

The product warranty for purchases by sole traders and legal entities is for 12 months, for purchases by individuals for 24 months. The warranty does not cover mechanical damage, damage from the elements (wind, snow, storm, etc.). In the case of sheet metal garages and tent halls, it is necessary to clear the snow from the tent.

XII. Final Provision

All agreements between the Seller and the Buyer shall be governed by the laws of the Slovak Republic. If the relationship established by the contract of sale contains an international element, then the parties agree that the relationship shall be governed by the law of the Slovak Republic. This is without prejudice to the consumer's rights under generally binding legislation.
The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 3(1)(n) of the Act on Consumer Protection in Distance Selling.
All rights to the Seller's website, in particular the copyrights to the content, including page layout, photos, movies, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the Seller's permission.
The Seller shall not be liable for errors resulting from third party interference with the online shop or its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not carry out any activity that could allow him or third parties to interfere with or make unauthorised use of the software or other components that make up the online shop and use the online shop or its parts or software in a way that would be contrary to its purpose or intended use.
The contract of sale, including the terms and conditions, is archived by the seller
The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
A sample withdrawal form is attached to the terms and conditions.

These terms and conditions come into force on 01.03.2025