{"id":50,"date":"2020-03-02T08:40:03","date_gmt":"2020-03-02T08:40:03","guid":{"rendered":"https:\/\/bijoux.vamtam.com\/?page_id=50"},"modified":"2025-07-22T15:37:47","modified_gmt":"2025-07-22T13:37:47","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.butterflywings.sk\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"
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Claiming new delivered goods<\/strong><\/p>

  1. Immediately upon receipt, check the contents of the parcel, ideally with the courier\/shipping employee.<\/li>
  2. If you find that the goods have been damaged, immediately contact the courier who delivered the goods and write a damage report with him. Send a photo of the damaged goods to us at info@butterflywings.sk<\/li><\/ol>

    Please also include in the email:<\/p>

    Order number<\/p>

    Your name and contact details<\/p>

    Keep the boxes and packing material and do not throw it away under any circumstances. It will be necessary in the event of a claim with the courier company.<\/strong><\/p>

    3. Send us a complaint within 24 hours of receipt of the goods.<\/p>

    Complaints for used goods <\/strong><\/p>

    1. Contact us by email at info@butterflywings.sk Describe the fault. In the email write:
      • Order number<\/li>
      • Your name<\/li>
      • Contact details<\/li>
      • A description of the defect, ideally in the form of a video or photographs.<\/li><\/ul><\/li>
      • A defect assessment and consultation with possible solutions to the defects is then carried out.<\/li>
      • If necessary, please send us the goods to:<\/li><\/ol>

        LenCa s.r.o.<\/p>

        Hlavn\u00e1 21\/55<\/p>

        013 14 Kamenn\u00e1 Poruba<\/p>

        +421 911 835 684<\/span><\/strong><\/p>

        Include a cover letter with your shipment, which will include:<\/p>

        • Order number<\/li>
        • Your name<\/li>
        • Contact details<\/li>
        • A description of the defect, ideally in the form of a video or photographs.<\/li><\/ul>

          Never send goods without first contacting us.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Complaint regarding newly delivered goods.\n\nImmediately after receiving the shipment, please check its contents, ideally in the presence of the courier \/ transport employee. If you find that the goods have been damaged, please contact the courier who delivered the goods immediately and draw up a damage report with them. Please send photos of the damaged goods to our email address: info@butterflywings.sk. In the email, please also include: Your order number. Your name\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-50","page","type-page","status-publish","hentry"],"yoast_head":"\nButterflyWings - Reklam\u00e1cie<\/title>\n<meta name=\"robots\" content=\"index, nofollow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.butterflywings.sk\/en\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ButterflyWings - Reklam\u00e1cie\" \/>\n<meta property=\"og:description\" content=\"Reklam\u00e1cia nov\u00e9ho doru\u010den\u00e9ho tovaru Ihne\u010f po prevzat\u00ed skontrolujte obsah z\u00e1sielky, ide\u00e1lne pri kuri\u00e9rovi \/ zamestnancovi prepravy. 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